Return Policy

We do not offer refunds. All approved returns are issued as store credit only for use on a future purchase.

1) Window & Conditions

You may initiate a return within 14 calendar days from the delivery date (per the carrier’s tracking).
Items must be returned in the same condition received: unused, undamaged, no scratches or alterations, with original packaging, box, certificates, tags, and any accessories/promotional gifts.
Returns outside the window or not meeting these conditions may be rejected or issued with an adjusted credit.

2) Custom Pieces

Made-to-order pieces, engravings, special sizes, or custom designs are final sale.
If a manufacturing defect is present, we will arrange a repair, replacement, or store credit (never a refund).

3) Credit Amount & Use

Store credit is issued for the amount paid for the returned item (shipping not included).
Credit does not expire, is not redeemable for cash, and not transferable without written authorization.
It may be applied to one or multiple future purchases until the balance is used.

4) How to Request a Return (RMA)

Contact us via WhatsApp or email within 10 days with your order number and clear photos of the item.
We will send you a Return Merchandise Authorization (RMA) and the return address.
Ship the package insured, with signature required and tracking (we recommend using the original packaging).
If the return is due to our error, we cover the return shipping cost.

5) Receipt & Inspection

Once received, we complete an inspection within 2–3 business days.
If approved, we issue your store credit within 3–5 business days and send confirmation by email/WhatsApp.

6) Additional Notes

Original shipping and any re-shipping costs are non-refundable and re-ship fees may apply if a package is returned due to an incorrect address or failed delivery attempts.
For damaged, lost, or stolen packages, please see our Shipping Policy (all shipments are insured and require signature).

Questions? We’re here to help via WhatsApp, phone, or email.